Privacy Policy

Information We Collect

When you interact with our website or services, we collect different types of information to provide you with better financial guidance and support.

Personal Information You Provide

This includes information you voluntarily share with us:

• Your name, email address, and phone number when you contact us
• Financial goals and circumstances you share during consultations
• Feedback and communication preferences
• Payment information when you purchase our services

Automatically Collected Information

Our website collects certain technical data to improve your experience:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information and operating system

How We Use Your Information

We use the information we collect for specific, transparent purposes that help us serve you better.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge in most cases.

Correct Your Information

If you believe any information we hold is inaccurate or outdated, let us know. We'll update it promptly and notify any third parties if necessary.

Delete Your Information

You can ask us to delete your personal information in certain circumstances. We'll honour this request unless we're required by law to keep it.

How We Protect Your Data

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your information safe from unauthorised access, disclosure, or misuse.

• SSL encryption for all data transmitted through our website
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices
• Secure disposal procedures for information we no longer need

While we take reasonable steps to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any security breach.

Data Retention and Storage

We only keep your personal information for as long as we need it. The retention period depends on the type of information and why we collected it.

Active Client Data

Information related to current service relationships is kept for the duration of our engagement and for seven years afterward to meet Australian financial record-keeping requirements.

Inquiry Data

If you contact us but don't become a client, we keep your inquiry details for two years in case you return. After that, we delete it unless you've asked us to stay in touch.

Website Analytics

Anonymous browsing data is retained for 18 months to help us understand trends and improve our website experience.

Sharing Your Information

We don't sell your personal information to anyone. That's a promise. However, we do share information with specific third parties in limited circumstances.

Service Providers

We work with trusted companies that help us run our business, including email service providers, payment processors, and website hosting companies. These providers only access the information they need to perform their specific tasks and are contractually obligated to protect it.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes situations where disclosure is necessary to prevent serious threats to health or safety.

Business Transfers

If trionelvara is sold or merges with another company, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new owner maintains similar privacy protections.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and understand how you use our site. These small text files are stored on your device and help us provide a better experience.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Analytics cookies that show us which pages are most popular
• Preference cookies that remember your settings

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how our website works for you.

International Data Transfers

Your information is primarily stored on servers located in Australia. Some of our service providers operate internationally, which means your data may occasionally be transferred overseas.

When this happens, we ensure the receiving country has adequate privacy protections or we put contractual safeguards in place. We comply with the Australian Privacy Principles regarding overseas disclosures.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we update this policy, we'll change the date at the top and notify you if the changes are significant.

We recommend checking this page occasionally to stay informed about how we're protecting your information. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Concerns

If you're not happy with how we've handled your personal information, please tell us. We take complaints seriously and will work with you to resolve any issues.

Our complaints process includes:

• Acknowledging your complaint within two business days
• Investigating the matter thoroughly
• Responding with our findings within 30 days
• Working with you to find a resolution

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.